As institutions of higher education seek to support students through innovative learning and teaching methods, many colleges have begun to investigate the opportunity to provide tutoring through distance education formats. Support for student success is not limited to face-to-face interactions within the classroom. As awareness of online tutoring and its role in supporting community college students increases, many colleges have set goals to eliminate barriers in providing student success support by implementing effective practices for online tutoring programs.
Shifting demographics within the state of California and more specifically within the California Community College System have created a need for equitable processes to promote the success of students. Students who enter community colleges should be afforded the same level of support whether they enter virtually or in-person. The development of the Online Education Initiative has sparked great interest and collaboration within the system to support students’ successful completion of courses by using services such as online tutoring. Framing the need to innovate and reimagine the way institutions serve students in a continually adapting and evolving world of technology is equally valuable and important. Colleges must meet the needs of all students who may have barriers to success, such as full workloads along with course commitments and other barriers that impact diverse student populations.