Wrap-Around Services and Online Student Success

Resolution Number: 
Consultation with the Chancellor's Office

Whereas, The Accrediting Commission for Community and Junior Colleges requires that student support services comparable to those for face-to-face students exist for students taking courses online;

Whereas, Numerous studies have demonstrated that students taking online courses require significant support services, to the point that the Online Education Initiative (OEI) states on its "Student Success" homepage[1] that "increasing student success involves many aspects of student support beyond that provided by the classroom instructor”; and

Whereas, The California Community Colleges Chancellor's Office, in its most recent online education report[2] makes it clear that the growth of online courses and programs, "creates new challenges for colleges that must now provide student services and other support in a virtual world";

Resolved, That the Academic Senate for California Community Colleges urge the California Community Colleges Chancellor's Office to support wrap-around student services[3] as an essential component for the success of online students.


1. http://ccconlineed.org/student-success-resources/

2. Page 16: http://californiacommunitycolleges.cccco.edu/portals/0/reportstb/report_...

3. https://www.nea.org/assets/docs/Wraparound-Services-05142013.pdf