Wrap-Around Services and Online Student Success

Resolution Number
Assigned to
Transfer, Articulation, and Student Services Committee
Consultation with the California Community College Chancellor's Office

Whereas, The Accrediting Commission for Community and Junior Colleges requires that student support services comparable to those for face-to-face students exist for students taking courses online;

Whereas, Numerous studies have demonstrated that students taking online courses require significant support services, to the point that the Online Education Initiative (OEI) states on its "Student Success" homepage[1] that "increasing student success involves many aspects of student support beyond that provided by the classroom instructor”; and

Whereas, The California Community Colleges Chancellor's Office, in its most recent online education report[2] makes it clear that the growth of online courses and programs, "creates new challenges for colleges that must now provide student services and other support in a virtual world";

Resolved, That the Academic Senate for California Community Colleges urge the California Community Colleges Chancellor's Office to support wrap-around student services[3] as an essential component for the success of online students.


1. http://ccconlineed.org/student-success-resources/

2. Page 16: http://californiacommunitycolleges.cccco.edu/portals/0/reportstb/report…

3. https://www.nea.org/assets/docs/Wraparound-Services-05142013.pdf